地面服务是航空公司重要的客服部门，一直以来都以客户需求为导向，强调针对

Ground service is an important customer service department of airlines. It has always been customer demand-oriented and emphasizes targeted passenger service. Before boarding the plane, passengers are first exposed to ground service. Ground service, like the facade of an airline, is also the public’s first impression of an airport. Therefore, airport ground service is very important to airlines. <br>Disabled passengers are a special group of passengers. When they arrive at the airport, they should receive caring services first. The service to them is humanized and more personalized. As an international airport, Shanghai Hongqiao Airport has accumulated rich experience in serving passengers with disabilities. This study will also analyze the services of Hongqiao Airport Ground Service (hereinafter referred to as “ground service”) for disabled passengers, and investigate the effects of Hongqiao Airport Ground Service on disabled passengers. The problems and reasons in passenger service will also propose targeted measures to improve the service of Hongqiao Airport ground service for disabled passengers. <br><br>Keywords: ground service, ground service personnel, disabled passengers

Ground service is an important customer service department of airlines, has always been customer demand-oriented, emphasizing targeted passenger services. The first contact passengers have before boarding is ground services, such as the airline's front door, but also the public's first impression of the airport. Therefore, airport ground service is very important to airlines.<br>Disabled passengers are a special group of passengers, when they get to the airport should first get intimate service, their service is humanized is a personalized embodiment. Shanghai Hongqiao Airport as an international airport, in the service of disabled passengers accumulated a wealth of experience, this study will also analyze Hongqiao Airport ground service (hereinafter referred to as "ground service") for disabled passengers services, in-depth study of Hongqiao Airport ground service for disabled passengers in the service of problems and reasons, will also be on the existing problems and reasons to improve Hongqiao Airport ground service services for disabled passengers measures.<br><br>Keywords: ground service, ground service personnel, disabled passengers

Ground service is an important customer service department of airlines. It has always been customer demand-oriented and emphasizes targeted passenger service. Before boarding, the first contact of passengers is ground service. Ground service, such as the facade of airlines, is also the first impression of the airport. Therefore, airport ground service is very important for airlines.<br>Disabled passengers are a special group of passengers. When they arrive at the airport, they should be provided with considerate service, which is humanized and personalized. As an international airport, Shanghai Hongqiao Airport has accumulated rich experience in the service of disabled passengers. This study will also analyze the service of Hongqiao Airport ground service (hereinafter referred to as "ground service") for disabled passengers, in-depth study of the problems and reasons in the service of Hongqiao Airport ground service for disabled passengers, and put forward targeted improvement of ground service pair of Hongqiao Airport Measures for disabled passenger service.<br>Key words: ground service, ground service personnel, disabled passengers<br>