Hello Survivor,Thank you for contacting PUBG support.It looks like you are writing about a restricted account.We understand that this may be a very frustrating experience. However, please understand that a restriction is placed because we have identified that there was a violation of our terms and services and is permanently restricted. Your account has been banned on 2019-01-08 03:17:48 KST and the process cannot be reversed.Please note that even without having any programs specifically for “hacking/cheating” there are other programs or actions that can violate our Rules of Conduct and cause a permanent restriction.