由于一些旅客对航空安全知识、个人素质等因素，导致旅客乘机不文明行为不断

Due to factors such as aviation safety knowledge and personal qualities of some passengers, uncivilized behaviors of passengers continue to occur. The uncivilized behavior of passengers not only affects the safety of other passengers and the safety of aviation flight, but also damages their own image and the airline's economy, and has a great negative impact on the society. Cabin crew members are responsible for the management of cabin safety services. Therefore, cabin crew members must strengthen the management and handling of uncivilized flight behaviors of passengers. However, some cabin crew members have insufficient knowledge of uncivilized flight behaviors of passengers and lack the necessary handling skills. Therefore, problems frequently arise in the process of handling uncivilized flight behaviors of passengers, which has a greater impact on other passengers in the cabin and the safety order. Therefore, it is extremely important to strengthen the handling of uncivilized passenger behaviors by cabin crew and improve the handling level of cabin crew. <br>Based on the relevant overview of the handling of uncivilized flight behaviors of passengers, this article focuses on analyzing the status quo of cabin crew's handling of uncivilized flight behaviors of passengers, and further discovers the problems in the handling of uncivilized flight behaviors of passengers by cabin crew. Persuading uncivilized passengers, improper communication and handling methods for uncivilized passengers, and insufficient punishments for uncivilized passengers, so as to propose cabin crew's handling strategies for passengers' uncivilized flight behaviors, and prompt cabin crews to be correct Deal with uncivilized flight behavior of passengers. <br><br>Keywords: cabin crew, uncivilized flight behavior of passengers, handling strategy

Due to some passengers' knowledge of aviation safety, personal quality and other factors, passengers' uncivilized behaviors on board continue to occur. The uncivilized behavior of passengers not only affects the safety of other passengers and aviation flight safety, but also damages their own image and airline economy, and has a great adverse impact on the society. Cabin attendants shoulder the important responsibility of cabin safety service management. Therefore, cabin attendants must strengthen the management and disposal of passengers' uncivilized boarding behavior. However, some cabin attendants have insufficient understanding of passengers' uncivilized boarding behavior and lack necessary handling skills. Therefore, problems occur frequently in the process of handling passengers' uncivilized boarding behavior, which has a great impact on other passengers in the cabin and safety order. Therefore, it is very important to strengthen the handling of passengers' uncivilized boarding behavior and improve the handling level of cabin attendants.<br>Based on the relevant overview of the handling of passengers' uncivilized boarding behavior, this paper focuses on the current situation of the handling of passengers' uncivilized boarding behavior by cabin attendants, and further finds out the problems in the handling of passengers' uncivilized boarding behavior by cabin attendants. Through the analysis, the main problems are that cabin attendants fail to advise uncivilized passengers in time, Improper communication and handling methods for uncivilized passengers and insufficient punishment for uncivilized passengers, so as to put forward the handling strategy of cabin crew for uncivilized passengers, so as to promote cabin crew to correctly deal with uncivilized passengers.<br>Key words: cabin crew, passengers' uncivilized boarding behavior, disposal strategy

Due to some passengers' knowledge of aviation safety and personal qualities, uncivilized behaviors of passengers taking the flight are constantly occurring. The uncivilized behavior of passengers not only affects the safety of other passengers and aviation flight safety, but also damages their own image and airline economy, causing great adverse effects on society. Cabin attendants shoulder the important responsibility of cabin safety service management, so cabin attendants must strengthen the management and disposal of passengers' uncivilized flight behavior. However, some cabin attendants don't know enough about passengers' uncivilized flight behaviors and lack the necessary handling skills, so there are frequent problems in the process of handling passengers' uncivilized flight behaviors, which has a great impact on other passengers in the cabin and the safety order. Therefore, it is extremely important to strengthen the cabin attendants' handling of passengers' uncivilized flight behaviors and improve the handling level of cabin attendants. Based on the related overview of passengers' uncivilized flight behavior disposal, this paper focuses on the analysis of the current situation of cabin attendants' disposal of passengers' uncivilized flight behavior, and further finds out the problems in cabin attendants' disposal of passengers' uncivilized flight behavior. Through analysis, there are mainly some problems, such as cabin attendants' failure to timely advise uncivilized flight passengers, improper communication and disposal methods for uncivilized flight passengers, and insufficient punishment for uncivilized flight passengers, etc., so as to put forward cabin attendants' disposal strategies for passengers' uncivilized flight behavior, and urge cabin attendants to correctly dispose passengers' uncivilized flight behavior. Key words: cabin attendants, uncivilized flight behavior of passengers, disposal strategies