本文在对老年旅客客舱服务问题研究的过程中，在分析老年旅客的定义、增强老

In this paper, the process of elderly passenger cabin service issues studied in the analysis of the definition of elderly passengers, enhancing elderly passenger cabin service on the basis of necessity, focused on the analysis of the psychological needs of civil aviation elderly passengers and cabin service problems, which contains their psychological characteristics to master not in place, resulting in poor communication services; psychological needs of their lack of knowledge, lack of concern and attention; the lack of personalized service elderly passengers, etc., and then for the analysis of these issues, proposed to strengthen the psychological needs of elderly passengers cabin Measures to enhance the services expected of this research topic, can play a role in improving the quality of passenger service on elderly passengers.

本文在对老年旅客客舱服务问题研究的过程中，在分析老年旅客的定义、增强老年旅客客舱服务必要性的基础上，着重剖析了民航老年旅客客舱服务的心理需求及存在的问题，其中包含对其心理特点掌握不到位，导致服务沟通不畅；对其心理需求认识不足，缺乏关注与重视；缺乏对老年旅客的个性化服务等，继而针对这些问题的分析，提出了加强老年旅客心理需求客舱服务的提升对策，期望本课题的研究，在提高老年旅客客舱服务质量上能够起到一定的作用。

In the process of the research on the service problems of the elderly passenger cabin, based on the analysis of the definition of the elderly passenger and the necessity of enhancing the service, this paper focuses on the analysis of the psychological needs and existing problems of the elderly passenger cabin service of civil aviation, including the inadequate grasp of its psychological characteristics, resulting in poor service communication; insufficient understanding of its psychological needs, lack of Customs Note and attention; lack of personalized services for the elderly passengers, and then for the analysis of these problems, put forward to strengthen the psychological needs of the elderly passengers to enhance the cabin service countermeasures, hoping that the research of this topic can play a certain role in improving the quality of the elderly passengers' cabin service.<br>