Hi, It’s been a few days since our support team requested additional information about your account. We’d love to help but we need those details to investigate further. If we don’t hear from you, our system will automatically close this support ticket after 3 days. If your ticket is closed before you are able to respond, don’t worry. Just reply back with the necessary details and we can look into your issue. Thank you for your cooperation and understanding! Regards,Zynga Player Support