乘务英语在民航客舱服务过程中的运用逐渐增多，特别是在国际民航运输服务内

The use of flight attendant English in the cabin service process of civil aviation has gradually increased. Especially under the influence of the in-depth development of international civil aviation transportation services, the use of flight attendant English has become an inevitable development trend, which puts forward higher requirements for the use of flight attendants themselves. However, there are many problems in the current use of flight attendant English. For example, flight attendants have low English proficiency and poor communication with passengers, and other problems continue to emerge, which are not conducive to the orderly development of cabin services. Therefore, this article takes the current situation of flight attendant English as the research object, focuses on the analysis of the problems in the use of flight attendant English, and finally proposes an appreciable countermeasure to improve the level of flight attendant English, so as to encourage flight attendants to improve their English Level, better serve passengers. <br><br>Keywords: flight attendant English, application status, problems, perfect countermeasures

The use of flight English in the process of civil aviation cabin service gradually increased, especially under the influence of the in-depth development of international civil aviation service content, the use of flight English has become an inevitable development trend, the flight attendant's own flight English application level has put forward higher requirements. However, there are many problems in the current flight attendant English application process, such as the low level of flight attendant English, poor communication with passengers in English and other issues continue to highlight, is not conducive to the orderly development of cabin service. Therefore, this paper takes the current situation of the use of flight attendant English as the research object, focuses on the problems in the process of flight attendant English application, and finally puts forward a conceivable countermeasure to improve the level of flight attendant English application, so as to promote flight attendants to improve their English level and better serve passengers.<br><br>Keywords: flight English, the use of the status quo, problems, improve countermeasures

乘务英语在民航客舱服务过程中的运用逐渐增多，特别是在国际民航运输服务内容的深入发展影响下，乘务英语的运用成为必然发展趋势，对空乘自身乘务英语的运用水平提出了更高要求。但是，当前空乘的乘务英语运用过程中存在多方面的问题，比如说空乘英语水平较低、与旅客英语沟通不畅等问题不断凸显，不利于客舱服务工作的有序开展。因此，本文以乘务英语运用的现状为研究对象，针对空乘乘务英语运用过程中存在的问题进行重点分析，最终为完善乘务英语的运用水平提出具有可鉴性的对策，从而促使空乘人员提升自身英语水平，更好的为旅客进行服务。关键词：乘务英语，运用现状，问题，完善对策<br>