Thank you for this information, it is really valuable. Questions: Is a "Creation Design" really a custom design as opposed to a design that is taken from our library? Also, the "no info PDF . . . ", this is a transaction where you did not have enough information in the email or file drive to be able to complete the design, so you had to log into SAGE and get more information?? When you log into SAGE, do you find the information needed and its has enough detail for your to complete the work?