随着人工智能的普及，诸如银行、保险等大型企业采取智能机器人为消费者提供

With the popularization of artificial intelligence, large enterprises such as banks and insurance adopt intelligent robots to provide after-sales services to consumers, which can reduce the operating costs of enterprises. However, after all, intelligent robots have a large gap with human services. For example, intelligent robots can only answer specific questions of consumers, and the tone is blunt and the routines are serious, so that consumers feel that they are not respected and valued. The existence of these problems greatly reduces the consumer experience of consumers, and does not help to resolve consumer demands in a timely and efficient manner, and resolve disputes between consumers and operators. After all, communication between people is impossible to be replaced by artificial intelligence.

With the popularization of artificial intelligence, the adoption of intelligent robots by large enterprises such as banks and insurance to provide consumers with after-sales service can reduce the operating costs of enterprises. However, after all, intelligent robots and human services have a big gap. Such as intelligent robots can only answer specific consumer questions, and the tone is stiff, serious, so that consumers have a feeling of not being respected and valued. The existence of these problems greatly reduces the consumer's consumption experience, and does not help to solve the consumer's demand in a timely and efficient manner, and resolve the dispute between consumers and operators. At the end of the day, communication between people cannot be replaced by artificial intelligence.

With the popularization of artificial intelligence, large enterprises, such as banks and insurance, can reduce their operating costs by using intelligent robots to provide after-sales services for consumers. However, there is a big gap between intelligent robots and artificial services. For example, the intelligent robot can only answer the specific questions of consumers, and the tone is stiff and the routine is serious, which makes consumers feel that they are not respected and valued. The existence of these problems, greatly reduces the consumer experience, and is not conducive to the timely and efficient resolution of consumer demands, resolving disputes between consumers and operators. At the end of the day, people to people communication can not be replaced by artificial intelligence.