If your achievements are related to

If your achievements are related to customer service/BAU or non-BAU assignment(1) Who assign you to those kind of customer services (If multiple) related? Is it BAU within your function or some urgent requirements/projects/firefights/assignments need you?(2) A short term or long term customer service (Considering the job nature rather than engage in different project)?(3) Could you provide some example if any to let yourself feel you had delivery an extraordinary customer service?(4) You mainly deal with customer/user in office hour or spare time or need to take OT to provide customer service?(5) Any feedback from user/manager/customer?(6) (If not rotated BAU) when your recent customer service assignment started and when it completed? how much total hours/days you spent on it?(7) Could you shortly describe your BAU related customer service?(8) what are the difficulties or which part is the most difficulty for your successful customer service in your opinion?