When implementation is complete and the system has been tested to ensure that it’s functioning correctly, the new service can be rolled out to those who will be using it. If an employee self-service component is included, this means providing the necessary level of training for all employees. Using some of the training methods described in Chapter 5 could mean this happens via small group trainings with demonstrations, with self-study computer-based test (CBT) training, or by some other means that ensures those who will need to access the system are able to do so.