[21] have defined customer service

[21] have defined customer service as dependably and accurately meeting the needs of customers in a manner that is timely, responsive, courteous, proactive and sensitive to the customer needs; projecting competence; and building relationship and mutual respect. While [14] defines customerservice as the action of taking care and meeting the need and desire of the customers which involve providing and delivering high quality service and assistance before, during and after meeting the customer‟s requirements. Customer service is a holistic approach to offer services that meet customers‟ needs and expectations by managing effective interactions and relationships between organizations and customers [13]. Meanwhile [8] defines the customer service as „how‟ you deliver and it is as important as what you deliver. However, past studies over homestays have focused on service quality but not much focusing on service deliverywhich is also part of customer service.