MediationMediating a grievance involves having the parties work together with the aid of a mediator to devise a solution for a problem. The decisions of a mediator aren’t binding on the parties, and if the process fails, the parties may continue to the arbitration process. Mediation is an informal undertaking without evidentiary rules, and no formal record of the proceedings is retained. Mediators assist the parties by using a variety of problem-solving skills to move the disagreement to a resolution.