Tanyue 330tsi, purchase date: August 18, 2019, chassis No.: lfv3b25n9k7052141, engine No.: dkv043835, mileage: 14252km. On March 30, 2020, the user's vehicle enters the store for maintenance due to the front accident. On March 31, 2020, the manufacturer's ordering system is used to place an order for the right half axle. There is no such spare part in the transfer warehouse. The spare parts manager of our station has contacted the manufacturer's teacher for many times and made 315 emergency orders. On May 13, 2020, the manufacturer accepts the order and ships it. Due to the lack of such spare parts in the manufacturer's inventory, the delivery of the car was delayed. The user complained a lot about this. After several apologies, explanations and communication, they reached an agreement with the user. Our station provided free maintenance for the car once, totaling 500 yuan as goodwill compensation. Please support!<br>
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