目前，无陪儿童独自乘坐航班的现象越来越多，无陪儿童乘机过程中往往需要客

At present, there are more and more unaccompanied children taking flights alone. In the process of flight, unaccompanied children often need to provide warm service and humanistic care to them by cabin crew. Flight attendants also need to strengthen their understanding of the characteristics of unaccompanied children, so as to combine the diversified characteristics of unaccompanied children to carry out corresponding services. Therefore, the cabin service pressure of airlines and cabin crew is increasing. On the one hand, many airlines and cabin crews provide convenient and comfortable cabin services for unaccompanied children. On the other hand, many problems have been highlighted, such as the lack of awareness of service for unaccompanied children and the lack of necessary communication with unaccompanied children. There are relatively many problems such as those that leave unaccompanied children and parents with a poor service impression, and are not conducive to the maintenance and improvement of the airline’s service image. Based on this, how to further improve the cabin service quality of unaccompanied children has become the focus of many airlines. <br><br>Keywords: unaccompanied children, cabin service, problems, improvement strategies

At present, there are more and more unaccompanied children taking flights alone. During the flight, unaccompanied children often need cabin attendants to provide them with warm services and humanistic care, such as actively asking for the name, age and other information of unaccompanied children, and cabin attendants also need to strengthen their understanding of the characteristics of unaccompanied children, so as to carry out corresponding services in combination with the diversified characteristics of unaccompanied children, Therefore, the cabin service pressure of airlines and cabin crew is increasing. On the one hand, many airlines and cabin attendants provide convenient and comfortable cabin services for unaccompanied children respectively. On the other hand, they also highlight many problems, such as cabin attendants' lack of service awareness for unaccompanied children and lack of necessary communication with unaccompanied children, which leave a poor service impression on unaccompanied children and their parents, And it is not conducive to the maintenance and promotion of airline service image. Based on this, how to further improve the cabin service quality of unaccompanied children has become the focus of many airlines.<br>Key words: unaccompanied children, cabin service, problems, promotion strategies

At present, there are more and more unaccompanied children flying alone. During the flight, cabin attendants are often required to provide warm services and humanistic care for unaccompanied children, such as asking their names, ages and other information actively. Moreover, cabin attendants also need to strengthen their understanding of the characteristics of unaccompanied children, so as to carry out corresponding services in combination with the diversified characteristics of unaccompanied children. Therefore, the cabin service pressure of airlines and cabin attendants is constantly increasing. On the one hand, many airlines and cabin attendants provide convenient and comfortable cabin services for unaccompanied children, on the other hand, they also highlight many problems, such as cabin attendants' lack of awareness of unaccompanied children's services and lack of necessary communication with unaccompanied children, which has left a poor service impression on unaccompanied children and their parents, and is not conducive to the maintenance and promotion of airline service image. Based on this, how to further improve the cabin service quality of unaccompanied children has become the focus of many airlines. Key words: unaccompanied children, cabin service, problems, promotion strategies