Effective Communication What is special about effective communication? Effective communication is communication that works. This happens when people clearly understand each other. To have effective communication you must pay attention not only to the words that you are saying, but also to the way in which you say them and to the messages that you are giving with your face and body. Make sure that your words and actions match, so that there is less chance for misunderstanding. Listening is also very important for good communication. You must be able to understand what people need, since you are there to help them. Let’s look more closely at the skills you need to communicate well with the public and what you can do to develop these skills. Active listening We have all had our mind wander when someone is talking to us. We hear them speaking but we are not really listening to them. If you are a good listener, you are actively involved. To improve your listening skills, keep the following things in mind. • Give the person silence. It allows them to think and express things in their own time and their own way. • Don’t interrupt. • Don’t make judgments. Focus on understanding, instead of who is right or wrong. • Reflect the person’s feelings. This shows the person that you think their feelings are important. Use language to help you understand, like: “You seem upset.” Don’t say, “I know exactly how you feel.” This statement is always false. • Paraphrase. This means trying to repeat what the person has said but using different words. This gives the person a chance to correct any misunderstanding. Use language like: “Let me see if I’ve got this right.” or “What I think you’re saying is …” Way of speaking How you say something is much more important than the actual words. In fact, most studies say that words are only responsible for between 5% and 10% of what you communicate! The tone, volume, and speed at which you deliver your words are very important for getting your message across to others. • Use a respectful, encouraging tone of voice. • Speak with expression, rather than one tone. No one likes communicating with a robot. • Speak loudly enough for people to clearly hear you. • Don’t yell unless you’re trying to warn people of immediate danger. • Adjust your rate of speech to fit the situation. For example, it may be helpful to talk more slowly when speaking with someone who doesn’t speak English well. • Try to use plain language that is used in everyday conversation so most people can understand you. For example, don’t say to someone that they tripped the intrusion
Effective Communication <br>What is special about effective communication? <br>Effective communication is communication that works. This happens when people <br>clearly understand each other. To have effective communication you must pay attention <br>not only to the words that you are saying, but also to the way in which you say them and <br>to the messages that you are giving with your face and body. Make sure that your words <br>and actions match, so that there is less chance for misunderstanding. <br>Listening is also very important for good communication. You must be able to <br>understand what people need, since you are there to help them. Let’s look more closely <br>at the skills you need to communicate well with the public and what you can do to <br>develop these skills. <br>Active listening <br>We have all had our mind wander when someone is talking to us. We hear them <br>speaking but we are not really listening to them. If you are a good listener, you are <br>actively involved. To improve your listening skills, keep the following things in mind. <br>• Give the person silence. It allows them to think and express things in their own <br>time and their own way. <br>• Don’t interrupt. <br>• Don’t make judgments. Focus on understanding, instead of who is right or wrong. <br>• Reflect the person’s feelings. This shows the person that you think their feelings <br>are important. Use language to help you understand, like: “You seem upset.” <br>Don’t say, “I know exactly how you feel.” This statement is always false. <br>• Paraphrase. This means trying to repeat what the person has said but using <br>different words. This gives the person a chance to correct any misunderstanding. <br>Use language like: “Let me see if I’ve got this right.” or “What I think you’re <br>saying is …” <br>Way of speaking <br>How you say something is much more important than the actual words. In fact, most <br>studies say that words are only responsible for between 5% and 10% of what you <br>communicate! The tone, volume, and speed at which you deliver your words are very <br>important for getting your message across to others. <br>• Use a respectful, encouraging tone of voice. <br>• Speak with expression, rather than one tone. No one likes communicating with a <br>robot. <br>• Speak loudly enough for people to clearly hear you. <br>• Don’t yell unless you’re trying to warn people of immediate danger. <br>• Adjust your rate of speech to fit the situation. For example, it may be helpful to talk <br>more slowly when speaking with someone who doesn’t speak English well. <br>• Try to use plain language that is used in everyday conversation so most people can <br>understand you. For example, don’t say to someone that they tripped the intrusion
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