The “eye-sight” in the interactive system can be divided into two categories: material and non-material: the physical environment refers to the physical environment around when the interaction between people and products occurs, including communication space, lighting conditions, and other related facilities. The non-material situation is divided into two situations: the organizational situation and the social situation. Organizational context refers to the management and service methods provided for users to smoothly interact with products in a material context, and the relationship between users and service providers
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