物业服务质量的测评指标体系是一个多指标的结构, 运用层次化结构设定测评

The evaluation index system of property service quality is a multi-index structure. The use of hierarchical structure to set evaluation indexes can clearly express the connotation of the evaluation index system of property service quality from outside to inside. Through the summary of practice, it is reasonable to divide the evaluation index system into four levels. The evaluation index of each level is developed by the evaluation index of the upper level, and the evaluation index of the upper level is reflected by the evaluation result of the evaluation index of the next level. The "property service quality index" is the total The evaluation target is the first level indicator, that is, the first level; the five elements in the property service quality model, including customer expectations, customer perception of service, customer perception of value, customer satisfaction, and customer complaints, are used as secondary indicators, namely the first Two-level; According to the characteristics of different services and value-added, the five elements can be expanded into specific three-level indicators, that is, the third level; the three-level indicators can be expanded into questions on the questionnaire, forming the four-level indicators of the evaluation index system. The fourth level

The evaluation index system of property service quality is a multi-indicator structure, the evaluation index is set by using hierarchical structure, and the connotation of the evaluation index system of property service quality can be expressed from the table and inside, in depth and clearly. Through the summary of practice, it is reasonable to divide the evaluation index system into four levels. Each level of evaluation indicators are carried out by the previous level of evaluation indicators, and the evaluation indicators at the next level is reflected through the evaluation results of the next level of evaluation indicators, in which the "property quality of service index" is the overall evaluation target, for the first level of indicators, that is, the first level; Five elements can be expanded into specific three-level indicators, that is, the third level, and three-level indicators can be expanded into questionnairequestions, forming a four-level index of the evaluation index system, that is, the fourth level.

The evaluation index system of property service quality is a multi index structure. Using hierarchical structure to set evaluation index can clearly describe the connotation of property service quality evaluation index system from the outside to the inside. Through the practice summary, it is reasonable to divide the evaluation index system into four levels. The evaluation index of each level is expanded by the evaluation index of the upper level, and the evaluation index of the upper level is reflected by the evaluation result of the evaluation index of the next level. Among them, "property service quality index" is the general evaluation target, which is the first level index, namely the first level; In the property service quality model, the five elements of customer expectation, customer's perception of service, customer's perception of value, customer's satisfaction and customer's complaint are regarded as the second level indicators, namely the second level; according to the characteristics of different services and value-added, the five elements can be expanded into specific three-level indicators, namely the third level; the third level indicators can be expanded into the questionnaire questions, The fourth level index is formed