In addition, outsourcing can help companies that choose to outsource to release resources. As P&G was faced with the decision to further develop shared services or outsource certain activities directly, if the company’s resources are limited, the resources the company has should focus on the basic tasks necessary to maintain business operations and improve customer service. The company believes that by leveraging economies of scale, standardizing processes, introducing the latest technology, and allowing higher-level employees to focus on less daily personnel affairs, they can obtain better services at a lower cost.
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