The hotel's services to provide customers with products with characteristics intangible nature. Customers enjoy the services offered by the hotel experience is a process, and the service of any process of a link error will affect the quality of the service product
The hotel's service products for its customers are intangible. Customers enjoy the service provided by the hotel, experience a process, and any link in the service process error will affect the quality of the entire service product
The service products provided by the hotel for customers have intangible characteristics. Customers enjoy the service provided by the hotel. What they experience is a kind of process. Any mistake in the service process will affect the quality of the whole service product