organizational behavior modification (OBM) is a plan for managing thebehavior of employees through a formal system of feedback and reinforcement. SpecificOBM techniques vary, but most have four components:1. Define a set of key behaviors necessary for job performance.2. Use a measurement system to assess whether the employee exhibits the key behaviors.3. Inform employees of the key behaviors, perhaps in terms of goals for how often toexhibit the behaviors.4. Provide feedback and reinforcement based on employees’ behavior.