维修服务标准化制度体系应以提高小区维修服务满意度为着眼点，其完善要结合

The maintenance service standardization system should focus on improving the satisfaction of community maintenance services, and its improvement should be combined with the current status of TF community maintenance services and carried out around existing problems. On the basis of the summary of the pilot work, combined with the hotspots and weak links of the community maintenance service work, the community maintenance work is standardized, so that various rules and regulations become practical guides for maintenance personnel to overcome difficulties and standardize the work process. <br>First, refining service standards around the management goals of harmonious communities, and constructing a service quality evaluation system with three indicators of "time limit on time rate, community charging rate, and residents' satisfaction" as the core, and clarifying the service time limit for repairs. Second, establishing a property fee reward and punishment system. Improve the satisfaction rate survey procedure, promote the continuous improvement of service quality and management level, and create a warm home for residents with standardized services. <br>2. Timely introduction of high-level maintenance service personnel <br>Human resources is a special and important resource, and it is the most dynamic and flexible part of various productivity elements. Talents, as workers with higher ability and quality in human resources, will inevitably occupy a pivotal position in the property management industry. In view of the shortage of talents in some business areas of the property, timely introduction of high-level maintenance service talents to avoid the situation of "unavailable" in manpower is important for improving the quality and efficiency of maintenance services in the community

The standard system of maintenance service should focus on improving the satisfaction of community maintenance service, and its perfection should be carried out in combination with the status quo of TF community maintenance service, and around the existing problems. On the basis of the work pilot summary, combined with the hot spots and weak links of community maintenance service work to standardize the community maintenance work, so that all kinds of rules and regulations become maintenance personnel to overcome difficulties, standardized workflow of the practical guide.<br>First of all, around the goal of harmonious community management to refine service standards, build the "time-bound rate, community fee rate, residents satisfaction" three indicators as the core of the service quality evaluation system, clear service time limit: secondly, the establishment of property fee reward and punishment system, improve the satisfaction rate survey procedures, promote the quality of service and management level to continuously improve, standardized services for residents to create a warm home.<br>2. Timely introduction of high-level maintenance service personnel.<br>Human resources are a special and important resource, and they are the most dynamic and flexible part of all the productive factors. As a laborer with high ability and quality in human resources, talents will certainly occupy a pivotal position in the property management industry. In view of the shortage of talents in some business areas of the property, the timely introduction of high-level maintenance service personnel, to avoid the situation of "green and yellow" personnel, to improve the quality of maintenance services and efficiency of the community plays an important role.

The maintenance service standardization system should focus on improving the satisfaction of community maintenance service, and its improvement should combine with the current situation of TF community maintenance service and focus on the existing problems. On the basis of the summary of the pilot work, combined with the hot spots and weak links of the community maintenance service, the community maintenance work is standardized, so that all kinds of rules and regulations become the practical guide for maintenance personnel to overcome difficulties and standardize the work process.<br>First of all, focusing on the goal of harmonious community management, we should refine service standards, build a service quality evaluation system with "time limit punctuality rate, community charging rate, and residents' satisfaction" as the core, and define the time limit of repair service. Secondly, we should establish a property charging reward and punishment system, improve the satisfaction rate survey procedure, and promote the continuous improvement of service quality and management level, and take standardized services as residents Create a warm home.<br>2. Timely introduce high-level maintenance service personnel<br>Human resource is a kind of special and important resource. It is the most dynamic and elastic part of various productive forces. As a laborer with higher ability and quality in human resources, talents will inevitably occupy a pivotal position in the property management industry. In view of the shortage of talents in some business fields of property, timely introduction of high-level maintenance service personnel to avoid the situation of "shortage of manpower" plays an important role in improving the quality and efficiency of maintenance service in the community<br>