GoogleFebruary 2020 Hello, We are writing to inform you of a technical issue that affected the Google 'Download your data* service for Google Photos between November 21,2019 and November 25,2019, when it was fixed: • Between November 21,2019 and November 25,2019, our records show you requested a Google 'Download your data* export which included Google Photos content. • Unfortunately, during this time, some videos in Google Photos were incorrecHy exported to unrelated users' archives. One or more videos in your Google Photos account was affected by this issue. • If you downloaded your data, it may be incomplete, and it may contain videos that are not yours. • The underlying issue has been identified and resolved. We recommend you perform another export of your content and delete your prior export at this time. We apologize for any inconvenience this may have caused. For further assistance, contact Google Support. Please ensure you are signed in to the correct account when contacting support.