— What does the customer's complain

— What does the customer's complaint say?— _________________.选择一项：A. He says he will write us a thank-you letterB. He says he hasn't gotten back the monitor for repairsC. He wants to know whether we could give him a discount题目2还未回答满分10.00标记题目题干— The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?— _________________.选择一项：A. Well, I wonder whether the recent layoffs are affecting the quality of our customer serviceB. What do you think? But I have no ideaC. That's the client's own problem, I guess题目3还未回答满分10.00标记题目题干If things have _________ , the person you're talking to will want to know the reasons.选择一项：A. got upB. gone wrongC. turned down题目4还未回答满分10.00标记题目题干The American idea of customer service is _________ each customer the center of attention.选择一项：A. madeB. to makeC. make题目5还未回答满分10.00标记题目题干Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly. 选择一项：A. expireB. expressC. exact标记题目信息文本二、阅读理解/翻译/完形填空（题型随机）（共50分）题目6还未回答满分50.00标记题目题干阅读理解：根据文章内容，判断正误（每题10分）。The Feel Good Factor in Customer Service A challenge in working in customer service is to ensure that you have focused your attention on the right key areas, measured by the right Key Performance Indicator (KPI). One of the most important aspects of a customer service KPI is what is often referred to as the “Feel Good Factor”. Basically the goal is not only to help the customer have a good experience, but to offer an experience that exceeds expectations. Several key points are listed as follows: Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say “I don’t know”, but it should always be followed up by “but let me find out” or possibly “but this person will