建立民宿服务质量评价指标体系。研究发现：消费者对民宿总体服务质量评价较

Bed and Breakfast establish service quality evaluation system. The study found: consumers better evaluate the overall quality of the bed and breakfast service; individual hardware facilities open spaces become the most talked about; focus on design style bed and breakfast on environmental factors; emotional service is a core factor in most bed and breakfasts to attract customers.

Establish a system of evaluation of the quality of residential services. The study found that consumers have a better evaluation of the overall quality of service of the homestay, the personal recreation space has become the most concerned hardware facility, the design style of the homestay is paid attention to in terms of environmental factors, and the emotional service is the core factor that attracts the most customers.

Establish the evaluation index system of the service quality of home stay. The results show that: consumers have a good evaluation of the overall service quality of homestay; personal leisure space has become the most concerned hardware facilities; pay attention to the design style of homestay in environmental factors; emotional service is the core factor that attracts the most customers.<br>