We are aware that you are experiencing a problem with a shipment. Resolving these issues is our priority.If a shipment has been lost or damaged, please visit Claims Support on ups.com for guidance on how to submit and manage a claim. Log in or sign up at ups.com to use our enhanced tools to start a claim, provide supporting documents and upload images. You can also request status notifications to ensure visibility throughout the process. Using these features will promote an efficient investigation and timely resolution of your claim. Franz A. UPS Customer Care