随着民航运输行业的快速发展，作为服务行业其服务质量对于整个行业的发展有

With the rapid development of the civil aviation transportation industry, as a service industry, its service quality has a vital influence and role in the development of the entire industry. Flight attendants have a very important position and role in the process of providing cabin services. In the cabin space, it is necessary to face all kinds of passengers, especially the various emergencies in the cabin. The psychological pressure and the work pressure that need to be faced are relatively large. It can be said that to improve the cabin service level throughout the year, it is necessary to improve the psychological quality of the flight attendants, discover the main problems existing in the current flight attendants' psychological quality, and propose targeted response strategies. <br>Based on this, this article analyzes and studies the influence of the cabin crew’s psychological quality on cabin service. First, it explains the cabin service psychological quality, combined with the current actual situation, analyzes and summarizes the current status of the cabin crew’s psychological quality, and emphasizes the psychological quality of the cabin crew. The importance of the entire cabin service, combined with the actual work of the cabin crew, analyzes the current cabin crew’s psychological quality problems in cabin services, and elaborates on the causes of the problems, and finally gives countermeasures to strengthen the cabin crew’s psychological quality. It plays a positive role in improving the psychological quality of flight attendants. <br><br>Keywords: flight attendant, psychological quality, cabin service, self-awareness

With the rapid development of civil aviation transportation industry, as a service industry its service quality for the development of the entire industry has a vital impact and role, flight attendants in the process of providing cabin service has a very important position and role, flight attendants in the narrow cabin space need to face a variety of passengers, especially in the cabin to face a variety of unexpected situations, psychological pressure and the need to face the work pressure is relatively large. It can be said that in order to improve the level of cabin service throughout the year, we must improve the psychological quality of flight attendants, find out the main problems existing in the psychological quality of flight attendants, and put forward targeted coping strategies.<br>Based on this, this paper analyzes and studies the impact of flight attendant's psychological quality on cabin service, first of all, the psychological quality of cabin service is expounded, combined with the current actual situation, analyzes and summarizes the current situation of flight attendant's psychological quality, emphasizes the importance of flight attendant's psychological quality in the whole cabin service, combines with the flight attendant's work practice, analyzes the existing problems of the current flight attendant's psychological quality in the cabin service, and elaborates the reasons for the problem. Finally, the countermeasure to strengthen the psychological quality of flight attendants is given, which has a positive effect on improving the psychological quality of flight attendants.<br><br>Keywords: flight attendants, psychological quality, cabin service, self-awareness

With the rapid development of civil aviation transportation industry, as a service industry, its service quality has a vital impact on the development of the whole industry. The flight attendants have a very important position and role in the process of providing cabin service. In the narrow cabin space, flight attendants need to face all kinds of passengers, especially in the cabin Hair status, psychological pressure and need to face the work pressure are relatively large. It can be said that if we want to improve the cabin service level all year round, we must improve the psychological quality of the crew members, find out the main problems existing in the current crew psychological quality, and put forward the corresponding countermeasures.<br>Based on this, this paper analyzes and studies the influence of the crew's psychological quality on cabin service. Firstly, it expounds the psychological quality of cabin service. Combined with the current actual situation, it analyzes and summarizes the status quo of the crew's psychological quality, emphasizes the importance of the crew's psychological quality in the whole cabin service, and analyzes the current passenger's psychological quality combined with the actual work of the crew This paper analyzes the problems existing in the cabin service and the causes of the problems in detail. Finally, it puts forward the countermeasures to strengthen the psychological quality of flight attendants, which has a positive role in promoting the psychological quality of flight attendants.<br>Key words: steward, psychological quality, cabin service, self-awareness<br>