随着民航运输业的不断发展，越来越多的旅客选择飞机作为出行的首选工具。客

With the continuous development of the civil aviation industry, more and more passengers choose airplanes as their first choice for travel. The cabin is the main place for passengers to take a flight. In a small cabin, there are passengers from all walks of life, and their backgrounds and education levels are different. Flight attendants are the main service personnel in the cabin. They should have good communication skills to establish a good relationship with passengers in the cabin and create a good cabin environment. Therefore, strengthening the communication skills of flight attendants is particularly critical. <br>This article mainly studies the communication skills of flight attendants, and analyzes the current status and problems of flight attendants communication, so as to propose strategies to improve flight attendants' communication skills, and then effectively resolve misunderstandings and obstacles in communication with passengers, so as to better perform cabin service. <br><br>Keywords: flight attendant, communication skills, improvement strategy

With the continuous development of civil aviation transportation industry, more and more passengers choose aircraft as the preferred means of travel. The cabin is the main place for passengers to fly, the narrow cabin, there are passengers from all walks of life, their background, education level and so on are different. Flight attendants are the main service personnel in the cabin, they should have good communication skills, in order to establish a good relationship with passengers in the cabin, to create a good cabin environment. Therefore, it is particularly critical to enhance the communication skills of flight attendants.<br>This paper mainly studies the communication skills of flight attendants, and analyzes the current situation and problems of flight attendants' communication, so as to put forward the strategy of improving the communication skills of flight attendants, and then effectively resolve the communication misunderstandings and obstacles with passengers, so as to better carry out cabin service.<br><br>Keywords: flight attendants, communication skills, improve strategy

With the continuous development of civil aviation transportation industry, more and more passengers choose aircraft as their first choice. The cabin is the main place for passengers to board the plane. In the narrow cabin, there are passengers from all walks of life. Their background and education level are different. Flight attendants are the main service personnel in the cabin. They should have good communication skills in order to establish a good relationship with passengers in the cabin and create a good cabin environment. Therefore, it is very important to enhance the communication skills of flight attendants.<br>This paper mainly studies the communication skills of flight attendants, analyzes the current situation and problems of air crew communication, and puts forward the strategies to improve the communication skills of flight attendants, so as to effectively resolve the communication misunderstanding and obstacles with passengers, so as to better carry out cabin service.<br>Key words: flight attendant, communication skills, promotion strategy<br>