Sites for capturing, sharing, storing knowledge Preserving knowledge that otherwise could be lost when employees retireOnline surveys to gather employees’ opinions Increasing employees’ engagement with the jobs and the organizationNetworking tools to create online expert communities Identifying employee expertise and making it available to those who can apply itOnline discussions, such as commenting tools Promoting creativity and innovationSites where users can post links to articles, webinars, training programs, and other information Reinforcing lessons learned during training and on-the-job experienceInstant messaging and other communication tools to use with mentors and coachesProviding employee development through mentoring and coachingSite where the HR department posts job openings and responds to candidates’ questionsIdentifying and connecting with promising job candidates