Sustainability is a topic that has evolved from a trend to a must-have in recent years. Customers have developed a new mindset and heightened expectations. It’s no longer just how a piece of furniture looks that matters, but also how it’s made. We explore what customers pay particular attention to when shopping and what criteria manufacturers have to fulfil in order to be perceived as sustainable by a changing clientele. More and more people are making purchase decisions with the environment in mind, and they are prepared to pay more for sustainable products. Durability, health, innovation, social responsibility and Fairtrade are all increasingly coming into public focus.