我认为既然你觉得这是问题，你应该反馈给你的上级，让他们解决，

From now on, we will set a time to reply to abnormal orders. We will report the abnormal orders once a week on Mondays. No matter how the progress is, we must report once, because I think it is our side that urges you to give feedback every time, which will cause a lot of It is a vicious circle that the money cannot be collected and it causes losses. If I don’t receive a reply from you every Monday, I will feel that your after-sales work has not been done well.

From now on our side set a time to reply to abnormal orders, weekly Monday feedback on abnormal orders, regardless of progress to report once, because I think every time our side urged you to feedback, which will lead to a lot of money can not be recovered resulting in losses, this is a vicious circle. If you don't get a reply from your side every Monday, I'll feel like you're not doing a good job

From now on, we will set a time to reply to the abnormal orders. We will give feedback on the abnormal orders once a week on Monday. No matter how the progress is, we have to report it once, because I think it's our side that urges you to give feedback every time. This will lead to a lot of money not to be collected, resulting in losses. This is a vicious circle. If I don't receive your reply every Monday, I will feel that your after-sales work is not done well