空乘人员对特殊旅客的关注和服务，直接关系到航空公司的形象和稳定发展。聋

The attention and service of flight attendants to special passengers is directly related to the image and stable development of airlines. As a type of special passenger group, deaf-mute passengers are required to pay more attention to and serve them due to their own physical and physiological characteristics, so that deaf-mute passengers can feel warm during the flight Cabin service. Therefore, it is very important to study the service of flight attendants to deaf-mute passengers. <br>This article summarizes the characteristics of deaf passengers and the necessity of their services, puts forward the problems that current flight attendants have in the service of deaf passengers, then analyzes the causes, and finally proposes corresponding solutions to improve flight attendants’ The level and quality of service for such passengers. <br><br>Keywords: flight attendants, deaf-mute passengers, service improvement

Flight attendants' attention and service to special passengers are directly related to the image and stable development of airlines. As a type of special passenger group, because of its own physical and physiological characteristics, the flight attendants are required to pay more attention to them and service, so that deaf passengers can feel the warm cabin service during the flight. Therefore, it is very important to study the service of deaf passengers by flight attendants.<br>In this paper, the characteristics of deaf passengers and the necessity of their services are summarized, put forward the current flight attendants in the service of deaf passengers, and then the reasons for its analysis, and finally put forward the corresponding solutions, in order to improve the flight attendants to such passengers service level and quality.<br><br>Keywords: flight attendants, deaf passengers, service improvement

The attention and service of flight attendants to special passengers is directly related to the image and stable development of airlines. As a special group of passengers, deaf mute passengers, due to their own physical and physiological characteristics, require flight attendants to pay more attention and service to them, so as to make them feel warm cabin service in the process of boarding. Therefore, it is very important for flight attendants to study the service of deaf mute passengers.<br>This paper summarizes the characteristics of deaf mute passengers and the necessity of their services, puts forward the problems in the service of the current flight attendants to deaf mute passengers, and then analyzes the causes, and finally puts forward the corresponding countermeasures, in order to improve the service level and quality of flight attendants to such passengers.<br>Key words: flight attendants, deaf mute passengers, service improvement