Cabin is a direct face-to-face service place between flight attendants and passengers, good service communication is conducive to flight attendants in the cabin to establish a good relationship with passengers, forming a harmonious environment, thereby improving the quality of service of flight attendants. In recent years, the communication between flight attendants and passengers has been significantly improved, but there are still some problems to be solved, to a certain extent, affecting the efficiency and effectiveness of communication between flight attendants and passengers, so it is necessary to carry out an in-depth analysis of the problem.
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