5.5 Actions that can be taken under an informal response are:a. Warning;b. Referral to English Language Resource Centre;c. Resubmission of the assessment item without penalty;d. Provision of additional material to support the assessment item;e. Minor mark penalty (up to a maximum of 20%).5.6 The Head of Program has authority to issue the student with an informal response.5.7 A record of the interaction will be kept by the relevant Head of Program.5.8 The Head of Program will refer to poor academic practice records in any future allegations of academic misconduct by the student.