本文在对空乘非语言交流的概念、空中乘务工作中非语言交流的构成、空中乘务

Based on the analysis of the concept of non-verbal communication among flight attendants, the composition of non-verbal communication in flight attendant work, and the role of non-verbal communication in flight attendant work, this paper deeply analyzes the application of non-verbal communication in flight attendant work. The current situation, and further analysis of the reasons, mainly include: too much body action language, easy to distract the attention of passengers; easy to face expressionless in communication, lack of smiling service; flight attendants lack of grasping the language environment to communicate. Finally, according to the problems, targeted suggestions and countermeasures are put forward, hoping to further improve the non-verbal communication ability of flight attendants. <br><br>Keywords: flight attendant, flight attendant work, non-verbal communication

Based on the analysis of the concept of nonverbal communication of flight attendants, the composition of nonverbal communication in flight crew work and the role of nonverbal communication in flight crew work, this paper deeply analyzes the current situation of nonverbal communication in flight crew work, and further analyzes its reasons, mainly including: too much body movement language is easy to distract passengers' attention; It is easy to be expressionless and lack smiling service in communication; Flight attendants lack the ability to master the language environment for communication. Finally, according to the problems, this paper puts forward targeted suggestions and countermeasures, hoping to further improve the flight attendants' nonverbal communication ability.<br>Key words: flight attendants, crew work, nonverbal communication

Based on the analysis of the concept of flight attendants' nonverbal communication, the composition of nonverbal communication in flight attendants' work and the role of nonverbal communication in flight attendants' work, this paper deeply analyzes the application status of nonverbal communication in flight attendants' work, and further analyzes the reasons, mainly including: excessive body movements are easy to distract passengers' attention; In communication, it is easy to be expressionless and lack smiling service; Flight attendants lack the language environment to communicate. Finally, according to the problems, targeted suggestions and countermeasures are put forward, hoping to further improve the flight attendants' nonverbal communication ability. Key words: flight attendants, flight attendants, nonverbal communication