The continuous development of the mobile phone industry over the years is to meet the market demand so as not to be eliminated.Customer centered is the most basic principle of TQM. Through the analysis and prediction of interntal and external environment, the companies determine the target market according to the different needs of customers for products and services. In the process of providing products and services for customers, we should constantly listen to the voice of customers, tap the real needs of customers, and transform them into technical requirements, so as to realize the continuous improvement of products and services, and win and maintain customer satisfaction and loyalty.If I am a manager of a mobile manufacturing company, I will try my best to create a business environment conducive to the development of the enterprise through perfect system, efficient service and complete facilities to maintain the leading edge of cost and price. In addition, it will improve the core competence of e-manufacturing service and the ability of technology and product innovation, including the ability of supply chain integration and customer service.