老年旅客作为民航特殊旅客，其自身身心方面的特殊性，往往对空中乘务员的服

As special passengers in civil aviation, elderly passengers have their own physical and mental particularities, which often place certain requirements on the service skills of flight attendants. Flight attendants must pay attention to the improvement and improvement of their own service skills when carrying out cabin services for elderly passengers. <br>This article mainly combines the service skills of domestic and foreign airlines for elderly passengers, and through comparative analysis, it is concluded that domestic airlines have insufficient service for elderly passengers, such as insufficient awareness of active service for elderly passengers, lack of humanized services for elderly passengers, and elderly passengers. The lack of personalized service skills, etc., combined with the analysis of these contents, proposes countermeasures to improve the cabin service of elderly passengers, mainly including strengthening the awareness of active service for elderly passengers, improving the humanized care for elderly passengers, and improving personalized services for elderly passengers Skills, etc., so as to truly optimize the quality of cabin service for elderly passengers. <br><br>Keywords: flight attendants, elderly passengers, service skills, improvement measures

As a special passenger of civil aviation, the special nature of the elderly passengers, their own physical and mental aspects, often put forward certain requirements for the service skills of flight attendants, flight attendants in the elderly passengers to carry out cabin service, we must pay attention to their own service skills to improve and perfect.<br>This paper mainly combines the service skills of domestic and foreign airlines to elderly passengers, and through comparative analysis, it concludes that domestic airlines have insufficient service for elderly passengers, such as insufficient awareness of active service for elderly passengers, lack of humane service for elderly passengers, lack of personalized service skills for elderly passengers, and so on. Improve the personalized service skills for elderly passengers, etc., so as to truly optimize the quality of cabin service for elderly passengers.<br><br>Keywords: flight attendants, elderly passengers, service skills, improve countermeasures

As a special passenger of civil aviation, the physical and mental particularity of elderly passengers often puts forward certain requirements for the service skills of flight attendants. When carrying out cabin service for elderly passengers, flight attendants must pay attention to the improvement of their service skills.<br>This paper mainly combines with the service skills of domestic and foreign airlines for the elderly passengers, obtains the deficiencies of domestic airlines' service for the elderly passengers through comparative analysis, such as the lack of awareness of active service for the elderly passengers, the lack of humanized service for the elderly passengers, the lack of personalized service skills for the elderly passengers, and so on. Combined with the analysis of these contents, this paper puts forward some suggestions on the cabin service for the elderly passengers In order to optimize the cabin service quality for the elderly passengers, we should strengthen the awareness of active service for the elderly passengers, improve the humanistic care for the elderly passengers, and improve the personalized service skills for the elderly passengers.<br>Key words: flight attendants, elderly passengers, service skills, improvement measures<br>