Deliveries and collections are essential to business, but for those involved (including drivers, loading personnel and general operatives) it can be a dangerous activity. Unless workplaces are suitably designed and work activities are carefully controlled, people are at risk of:Being hit by moving vehicles (reversing vehicles in particular)Slips, trips and falls in the general work areaSlips, trips and falls on or from vehiclesInjuries caused by vehicles turning over (especially forklifts)Being hit by objects falling from vehiclesThis guideline will provide information, recommendations and good practices. By providing practical examples and supported pictures and graphics depicting good practice arrangements, this guideline will help to promote safe and efficient goods reception and dispatch, ensuring a safe working environment for all those involved in the loading, unloading, collection and delivery of Goods.