Whether it's father's "excellent" or mother's "terrible", it is a definite evaluation of things, which we call "assertions." In business negotiations, we are all faced with the time to make a choice, and when it is of our interest, we must avoid vague expressions and adopt an "assert" way of speaking to clearly state our position. So, how to make a polite assertion in business negotiations? The next two parts of this chapter will tell us the answer.
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