本文以客舱乘务员对经济舱旅客的服务为研究对象，进一步发掘客舱乘务员对经

This article takes cabin crew’s service to economy class passengers as the research object, and further explores the problems that cabin crew have in the process of serving economy class passengers. The main problems are the lack of personalized services for different economy class passengers and the communication barriers with economy class passengers. , After the delay, it is not timely to respond to the service demand of economy class passengers. At the same time, through the analysis of the causes of the problems, based on the analysis of the above problems and causes, corresponding countermeasures are proposed, including strengthening the understanding of the service content of economy class passengers. , Innovate and personalized services; master language communication skills to eliminate communication barriers with economy class passengers; strengthen the sense of responsibility after delays, respond to the needs of economy class passengers in a timely manner, etc., trying to improve the service quality and level of flight attendants, so that economy class passengers can also Can enjoy high-quality service.

This paper takes the service of cabin crew to economy class passengers as the research object, further explores the problems existing in the process of economy class passenger service of cabin crew, mainly has the problems of the lack of personalized service for different economy class passengers, the communication barrier with economy class passengers, the delay after the response to the demand for economy class passenger service is not timely, and so through the analysis of the causes of the above problems and reasons, put forward corresponding countermeasures, including strengthening the understanding of economy class passenger service content. Innovative personalized service, master language communication skills, eliminate communication barriers with economy class passengers, strengthen the sense of responsibility after delay, timely response to the needs of economy class passengers, etc., in order to improve the quality and level of flight attendants, so that economy class passengers can also enjoy high-quality services.

This paper takes the cabin crew's service for economy class passengers as the research object, and further explores the problems existing in the process of cabin crew's service for economy class passengers, mainly including insufficient personalized service for different economy class passengers, communication barriers with economy class passengers, delayed response to economy class passengers' service demand and other problems Therefore, according to the analysis of the above problems and reasons, this paper puts forward the corresponding countermeasures, including strengthening the understanding of the service content of economy class passengers, innovating personalized service; mastering language communication skills, eliminating communication barriers with economy class passengers; strengthening the sense of responsibility after delay, responding to the needs of economy class passengers in a timely manner, etc., trying to improve the service quality of flight attendants Service quality and level, so that economy class passengers can also enjoy high quality service.<br>