At the start of the program, we met Amy Lowen, director of the big-name restaurant group, Caters. She would work at one of Caters’ restaurants in London. After just a few hours of training, Amy was serving customers. However, anybody who has done the same job knows that a busyrestaurant is a stressful place. 55 Amy said she didn’t get enough training. But the managersimply warned her not to do it again.