Hello Survivor,Thank you for contacting PUBG support.It looks like you are writing about a restricted account.We understand this may be a very frustrating experience. However, please understand that a restriction is placed because we have identified that there was a violation of our terms and services and is permanently restricted. Your account has been banned on 2020-07-12 04:43:57 KST and the process cannot be reversed.Please note that even without having any programs specifically for “hacking/cheating” there are other programs or actions that can violate our Rules of Conduct and cause a permanent restriction.- Software that bypasses the services in the game- Programs that alter the game in any way (even if it is not for cheating)- Cheats, macros, etc, for other games and not for PUBG is still a violation of the game’s services.