首先，我会安抚客户的情绪，然后真诚的道歉。第二，我会耐心的询问和倾听客

First of all, I will appease customers' emotions and sincere apology. Second, I will be patient to ask questions and listen to the problems encountered by customers. Then I will go to analyze and provide appropriate solutions in accordance with company policy. If the problem can not be solved immediately, I will reflect with the customer to submit his question to the relevant department, and ask the customer to wait patiently. We will solve his problem the first time, and allow customers to feel his importance to us.

First, I will calm the customer's emotions, and then sincerely apologize. Second, I will patiently ask and listen to the customer's problems. Then I'll analyze and come up with the right solution according to the company's rules. If the problem can not be immediately resolved, I will promptly reflect with the customer to submit his problem to the relevant departments, and ask the customer to be patient. We will solve his problem sits in the first place and make our customers feel how important he is to us.

First of all, I will appease the customer's mood and then apologize sincerely. Second, I will patiently ask and listen to the problems that customers encounter. Then I will analyze and give appropriate solutions according to the company's regulations. If the problem can't be solved immediately, I will promptly report to the customer and submit his problem to the relevant department, and ask the customer to wait patiently. We will solve his problems in the first time and let the customers feel his importance to us.