Algorithmic, data-driven evaluation

Algorithmic, data-driven evaluation: performance evaluation through acceptance rate and driver rating The regulation of the acceptance rate threshold and the driver-passenger rating system offered many benefits to overall service functioning. However, these numeric systems that made drivers accountable for all interactions were sometimes seen as unfair and ineffective and created negative psychological feelings in drivers.Unfairness in treating all assignment rejections equallyThe regulation of the acceptance rate threshold encouraged drivers to accept most requests, enabling more passengers to get rides. Keeping the assignment acceptance rate high was important, placing pressure on drivers. For example, P13 stated in response to why he accepted a particular request: “Because my acceptance rating has to be really high, and there’s lots of pressure to do that. […] I had no reason not to accept it, so […] I did. Because if, you know, you miss those pings, it kind of really affects that rating and Lyft doesn’t like that.”